Transforming Customer Experiences with Generative AI

  • Hotel Indonesia Kempinski Jakarta
  • 9am – 5pm (GMT+7)
  • June 15, 2023

Redefining Customer Interactions for the Modern Enterprise

Conversate is an exclusive summit for leaders driving digital transformation through AI-enabled customer experiences. Discover the power of Generative AI by combining advanced Conversational AI and Dynamic Workflow Automation for human-like interactions at scale. Deep dive into the latest advancements in Generative AI, envision the future of customer service, and explore networking opportunities with business leaders across different industry verticals.

Reserve Your Spot

Note: Registration is subject to confirmation (via email) as this is a limited capacity event.

Agenda Overview

8.00 – 10.00 Hrs
8.00 – 10.00 Hrs

WELCOME & REGISTRATION

10.00 – 10.30 Hrs
10.00 – 10.30 Hrs

KEYNOTE

Gen AI: Transform Customer Experiences

A brief introduction of the event, and a view of the rapid rise of Generative AI and the potential for business transformation in the years to come. We’ll share with you a deep dive into how Generative AI is becoming the engine driving business evolution, allowing companies across industries to catapult beyond traditional models of production and consumption.
10.30 – 11.10 Hrs
10.30 – 11.10 Hrs

THOUGHT LEADERSHIP PANEL

Building Successful Generational AI Strategies

A panel discussion with industry leaders and experts on how to build successful generative AI strategies. From high operational costs to long wait times for customers, enterprises are facing crucial challenges in customer support. Learn how generative AI technology can transform customer support by handling complex queries, automating customer interactions, and delivering human-like experiences–all of this while still reducing operational costs.
11.10 – 11.40 Hrs
11.10 – 11.40 Hrs

SPONSOR PARTNER PANEL

Chatbots and Customer Engagement

This session will feature a cohesive outlook on how Yellow.ai partners enable businesses to unlock business value with next-gen customer support automation solutions powered by Generative AI. Learn from our esteemed partners how Yellow.ai enables partners to build a strong go-to-market (GTM) value proposition.
12.20 – 13.50 Hrs
12.20 – 13.50 Hrs

LUNCH & NETWORKING

13.50 – 14.20 Hrs
13.50 – 14.20 Hrs

SOLUTIONS SHOWCASE

Conversational AI in Action

Time to move to the next level! A session where real-world case studies will showcase how some leading businesses have successfully implemented generative AI solutions. Learn about the challenges they faced, the solutions they implemented and how it’s helping automate mundane operational tasks and freeing up critical resources. Also, get yourself acquainted with generative AI through our captivating live demos solving real-world problems.
14.20 – 15.00 Hrs
14.20 – 15.00 Hrs

FIRESIDE CHAT

The Future of Generative AI in Business

Get ready for a captivating discussion with AI experts on the future of generative AI in business and discover the role of Generative AI in creating hyper-personalized customer experiences to help enterprises boost customer loyalty, drive business growth, and enhance operational efficiency. By meeting customers’ expectations with generative AI in mind, companies can position themselves for long-term success.
15:00 – 15:15 Hrs
15:00 – 15:15 Hrs

CLOSING KEYNOTE

15:15 – 16:00 Hrs
15:15 – 16:00 Hrs

NETWORKING & HIGH-TEA